Gartner Local Briefing - How to Achieve IT Shared Service & Service Management Excellence
This event is part of Gartner`s strategic orientation to help IT and business executives use technology to build, guide and grow their enterprises. It is thanks to our many satisfied customers and prospects that we can continue to grow and expand.
Besides a brief overview of Gartner, the world`s leading ICT research company, we are going to give you an opportunity to listen to leading Gartner analysts on area of IT management:
Simon Mingay, Gartner Research VP and Ian Head, Research Director.
Who should attend:
CEOs, CIOs and other senior business and IT decision makers.
Gartner Executive Event will take place at:
The Sheraton Sofia Hotel Balkan | Sofia | 24th of September 2014 | Wednesday | 9:00 – 13:30
Learn more at the event's page
КОГА: 24.09.2014
МЯСТО: Sheraton Hotel, Sofia
ВХОД: СВОБОДЕН
| 08:45 - 09:15 |
Registration |
| 09:15 - 09:45 | Welcome and Introduction :Ivan Maglić, Gartner Adriatic/Calisto, Regional Manager Alex Zahariev, Gartner Bulgaria/Calisto Adriatic, Managing Director |
| 09:45 - 10:45 | How to Create & Successfully Maintain a IT Shared Services Organization, Simon Mingay Many organizations are trying to create a shared services environment for IT. A large percentage are failing. IT shared services and consolidation represent a huge opportunity for IT to add value and free up resources for innovation or to save money. But, people, governance and capability issues are often standing in the way. We will explore the critical success factors that must be addressed to be successful. Key Issues: · What hurdles do you have to overcome so an organization can move to shared services? |
| 10:45 - 11:15 | Coffee Break |
| 11:15 – 12:15 | Agile IT Operations: Looking Beyond ITIL, Ian Head As businesses demand more agile application strategies, traditional interpretations of ITIL need to be adjusted to support a mix of development methodologies. ValueOps can be used to ensure that the key operations processes are able to cope with such an environment and avoid operations being seen as the slow-mover in service deployment.. Key Issues: · Should I&O embrace agile methodologies? · How can ValueOps be used to guide operational process decisions? · What are some Guiding Principles service managers should adopt in core process implementations? |
| 12:15 – 13:15 | I&O Automation: The Foundation for Enabling the Digital Business, Ian Head Where there is software, there is automation. However, confusion continues. How do I&O leaders harness the potential of automation? This presentation defines and discusses various forms of automation and the opportunities to gain efficiencies, particularly when enabling a digital business. Key Issues: · What are the challenges automation poses? · What role does automation technology play in the evolution of I&O? · What best practices should organizations adopt to maximize I&O automation? |
| 13:15 – 13:30 | Gartner services overview; Event closing: Ivan Maglić, Gartner Adriatic/Calisto, Managing Director |
| 13:30 – 14:30 | Peer Networking & Luncheon |
| 14:30 – 17:00 | Analyst One-on-One Meetings We are offering an exclusive opportunity to speak directly with the analysts during a private 30 minute consultation to explore solutions to your personal IT issues and challenges. If you would like to book a one-on-one appointment following this briefing, please contact Alex Zahariev |
Remark: Sessions are held in English.
For more information: Alexander Zahariev, GSM: +359 87 7677 113, e-mail: alex.zahariev@gartner.com
Alexander Zahariev ; Ivan Maglić
Managing Director Regional Manager
Gartner Bulgaria/Calisto Adriatic Gartner Adriatic/Calisto